Driving ROI with personalized mortgage offerings

Navy Federal customers were asked questions about their mortgage needs in order to present a personalized mortgage offering.

The Solution

By simplifying complex concepts, directly engaging borrowers with data –driven offerings, IndiVideo enriched the customer experience to help assist with loan applications. This lead to a reduction in call volumes, an increase in digital applications, and streamlined the overall mortgage buying journey.

The Results
Increase in Conversions

Increase in Contributions

ROI from Video